Infedis Infotech LLP - Privacy Policy

Last Updated: 04/07/2025

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR PLATFORM OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY AND OUR TERMS AND CONDITIONS. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE PLATFORM OR SERVICES.

Infedis Infotech LLP ("Infedis," "we," "our," or "us"), located at Office 108, Suyog Center, Gultekdi, Pune - 411 037, is committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

1. Scope and Applicability
This Privacy Policy applies to all users of Infedis's digital platforms, mobile applications, web services, and tools that collect, store, or process personal data. It governs how we manage your data when you access our services from India or where Indian data protection laws apply.

2. Data Fiduciary and Data Principal Roles
Under the DPDP Act, Infedis acts as a "Data Fiduciary," and you, the user, are a "Data Principal." As a Data Fiduciary, we are responsible for ensuring the lawful processing of your personal data.

3. Categories of Personal Data Collected

We may collect the following categories of personal data:

  Identity Data: Name, gender, date of birth, Aadhaar number (only when required and with consent), photo ID, medical registration numbers (if applicable)

  Contact Data: Email address, phone number, residential address

  Demographic and Professional Data: Age, location, medical specialty or practice area

  Technical and Device Data: IP address, browser type and version, device identifiers, operating system, geolocation, usage logs

  Communication Data: Emails, chat logs, call recordings (with consent), customer support interactions

  Transactional and Financial Data: UPI IDs, payment method data, transaction history (processed through secure payment gateways)

  Preference and Behavioral Data: Interests, app usage history, selected preferences, clicked links, and viewed content

We do not knowingly collect personal data of children under 18 years. If we discover such data has been collected without verified parental consent, we will delete it.

4. Purpose of Processing

We collect and process your personal data for the following lawful purposes:

  To deliver, manage, and improve our products and services

  To verify user identity and professional qualifications

  To personalize user experience and deliver relevant content

  To enable customer support and respond to user requests

  To provide marketing communications (with consent)

  To detect, prevent, and address technical or security issues

  To ensure legal compliance, resolve disputes, and enforce agreements

  For internal audits, research, product improvement, and analytics

5. Legal Basis for Processing

The legal bases under which we process your personal data include:

  Your consent where required (e.g., for marketing or optional data fields)

  Processing necessary for performance of a contract

  Legal obligation under applicable Indian law

  Legitimate interests pursued by Infedis (e.g., fraud prevention, service improvement)

6. Consent and Withdrawal

Where processing is based on consent, you may withdraw it at any time by contacting our Grievance Officer. Withdrawal of consent does not affect data processed prior to the withdrawal.

7. Data Sharing and Disclosure

We may share your personal data in the following cases:

  With our affiliates, vendors, and trusted service providers who work on our behalf, under strict confidentiality

  With legal authorities or regulators when required to comply with Indian laws

  In connection with any merger, acquisition, or asset transfer involving Infedis

  With your consent, where disclosure is required for additional services or third-party collaborations

We do not sell or rent your personal data to third parties.

8. Data Storage and Retention

We store personal data securely using industry-standard encryption and access control mechanisms. Personal data is retained:

  For as long as your account is active

As needed to fulfill the purpose of collection

As required by applicable Indian laws for recordkeeping or legal purposes

9. Data Security Measures

We adopt physical, electronic, and managerial safeguards to protect your personal data. These include:

  Multi-factor authentication

  Role-based access control

  Data encryption in transit and at rest

  Firewalls and intrusion detection systems

Despite these measures, no system is entirely secure. We encourage users to safeguard their passwords and devices.

10. Your Rights as a Data Principal

Under the DPDP Act, you have the right to:

  Access your personal data held by us

  Request correction or updating of inaccurate data

  Request erasure of data (subject to legal limitations)

  Withdraw consent to processing

  File a grievance if you believe your rights have been violated

  Nominate a person to act on your behalf in case of incapacity or death

You may exercise your rights by writing to vanshikapradhan@hidoc.co.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  Remember your login sessions

  Measure service performance

  Personalize and improve your experience

You may disable cookies via your browser settings, though some features may not function correctly.

12. Third-Party Services and Links

Our Platform may contain links to third-party websites or integrate services not operated by us. We are not responsible for the data handling practices of these entities. Please refer to their respective privacy policies.

13. Data Processing Outside India

If your data is transferred outside India for processing, we ensure that such transfers meet the safeguards prescribed under Indian law or are subject to appropriate contractual clauses.

14. Grievance Redressal

In accordance with Section 13 of the DPDP Act, you may write to the following, for any concerns:

Vanshika Pradhan

Infedis Infotech LLP

Office 108, Suyog Center, Gultekdi, Pune - 411 037

Email: vanshikapradhan@hidoc.co

Pune, Maharashtra, India

We will acknowledge your grievance within 24 hours and aim to resolve it within 7 business days.

15. Changes to This Policy

We reserve the right to modify this Privacy Policy. Any significant changes will be notified to you via email or prominently displayed on our Platform. Continued use of the Platform after such changes constitutes your acceptance.

For further information, contact:

Vanshika Pradhan

Infedis Infotech LLP

Office 108, Suyog Center, Gultekdi, Pune - 411 037

Email: vanshikapradhan@hidoc.co.

Scope and Covered Digital Properties

Click here to view the list of assets : https://hidocdr.com/asset-list